{"id":49355,"date":"2024-05-07T16:06:38","date_gmt":"2024-05-07T15:06:38","guid":{"rendered":"http:\/\/localhost\/bits\/?page_id=49355"},"modified":"2024-06-13T12:22:51","modified_gmt":"2024-06-13T11:22:51","slug":"cvm-customer-visit-management-gec-gestion-de-lexperience-client-gestion-de-file-dattente","status":"publish","type":"page","link":"https:\/\/bits-tunisia.com\/en\/cvm-customer-visit-management-gec-gestion-de-lexperience-client-gestion-de-file-dattente\/","title":{"rendered":"CVM (Customer Visit Management) \/ GEC (Gestion de l\u2019Exp\u00e9rience Client) \/ Gestion de file d\u2019attente"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"49355\" class=\"elementor elementor-49355\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4ab06cd elementor-section-content-bottom elementor-section-stretched elementor-section-full_width navigation elementor-section-height-default elementor-section-height-default tm-col-stretched-none tm-bg-color-over-image\" data-id=\"4ab06cd\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-51335e7 tm-bg-color-over-image\" data-id=\"51335e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-968aa19 elementor-section-full_width elementor-reverse-tablet elementor-reverse-mobile elementor-section-height-default elementor-section-height-default tm-col-stretched-none tm-bg-color-over-image\" data-id=\"968aa19\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c9ba418 tm-bg-color-over-image\" data-id=\"c9ba418\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c3506b elementor-widget elementor-widget-tm-ele-text-editor\" data-id=\"9c3506b\" data-element_type=\"widget\" data-widget_type=\"tm-ele-text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"tm-text-editor\">\r\n\t\t<p><span style=\"font-weight: 400;\">La gestion du parcours et de l'exp\u00e9rience client\/citoyen englobe la gestion des files d'attente ainsi que la Business Intelligence (BI) pour l'analyse des profils clients, accentuant les performances des points de vente ou de contact.<\/span><\/p>\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f47bd0 elementor-widget elementor-widget-heading\" data-id=\"9f47bd0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Identity<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-298f806 elementor-widget elementor-widget-text-editor\" data-id=\"298f806\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Int\u00e9gration des \u00e9quipements et solutions de gestion identitaire (biom\u00e9trie, puces).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9115285 elementor-widget elementor-widget-heading\" data-id=\"9115285\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Mobility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-688cc1e elementor-widget elementor-widget-text-editor\" data-id=\"688cc1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">D\u00e9veloppement d&#8217;applications mobiles sp\u00e9cifiques \u00e0 la demande, telles que l&#8217;Appstore pour les collectivit\u00e9s locales, la t\u00e9l\u00e9rel\u00e8ve STEG, l&#8217;application mobile de mise en relation citoyens-\u00e9lus, ou encore des portails sp\u00e9cifiques comme celui de l&#8217;ISIE.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f3da1f elementor-widget elementor-widget-heading\" data-id=\"1f3da1f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution CVM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5561ec4 elementor-widget elementor-widget-text-editor\" data-id=\"5561ec4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">C\u2019est une solution pour am\u00e9liorer l\u2019exp\u00e9rience de vos clients et la rendre v\u00e9ritablement unique. C\u2019est l\u2019outil indispensable pour mieux travailler avec vos clients. Si le syst\u00e8me CVM vous permet d\u2019am\u00e9liorer la qualit\u00e9 du service, il est \u00e9galement id\u00e9al pour r\u00e9duire vos co\u00fbts et optimiser votre efficacit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d2976e2 elementor-section-full_width elementor-reverse-tablet elementor-reverse-mobile elementor-section-height-default elementor-section-height-default tm-col-stretched-none tm-bg-color-over-image\" data-id=\"d2976e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-496d30a tm-bg-color-over-image\" data-id=\"496d30a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0520f50 elementor-widget elementor-widget-heading\" data-id=\"0520f50\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cette suite de produits inclut :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac8bea elementor-widget elementor-widget-heading\" data-id=\"4ac8bea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Outil de gestion de file d\u2019attente<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f2be44 elementor-widget elementor-widget-text-editor\" data-id=\"3f2be44\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Il garantit que les clients restent inform\u00e9s de l\u2019avancement de leur tour via un panneau d\u2019affichage.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c13011f elementor-widget elementor-widget-heading\" data-id=\"c13011f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bornes \u00e0 \u00e9cran tactile<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae64f68 elementor-widget elementor-widget-text-editor\" data-id=\"ae64f68\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Pour une interaction facile et moderne.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-211e6e9 elementor-widget elementor-widget-heading\" data-id=\"211e6e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fonctions d\u2019informatique d\u00e9cisionnelle et de feedback client<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4dfa45 elementor-widget elementor-widget-text-editor\" data-id=\"a4dfa45\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Collecte automatique des donn\u00e9es et des statistiques en temps r\u00e9el, permettant de conna\u00eetre le nombre de clients pr\u00e9sents, de journaliser ces donn\u00e9es pour des comparaisons futures, et de consulter la dur\u00e9e des transactions, les temps d\u2019attente, et les temps d\u2019inactivit\u00e9 du personnel.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-108609b elementor-widget elementor-widget-heading\" data-id=\"108609b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Syst\u00e8me d\u2019affichage dynamique <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44c21e6 elementor-widget elementor-widget-text-editor\" data-id=\"44c21e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Permet de cibler les messages \u00e0 l\u2019attention des clients pr\u00e9sents dans votre magasin ou \u00e9tablissement.<\/span><\/p><p><span style=\"font-weight: 400;\">Les fonctions d\u2019informatique d\u00e9cisionnelle, d\u2019analyse et de pr\u00e9vision permettent de collecter, organiser, cat\u00e9goriser et analyser toutes ces donn\u00e9es. Elles offrent ainsi la possibilit\u00e9 d\u2019observer des tendances autrement inaper\u00e7ues et de pr\u00e9dire des tendances futures bas\u00e9es sur des donn\u00e9es r\u00e9elles.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-5328b61 e-flex e-con-boxed e-con e-parent\" data-id=\"5328b61\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-698c3d8 elementor-widget elementor-widget-html\" data-id=\"698c3d8\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n  .background-img{\n      background-image: url('http:\/\/localhost\/bits\/wp-content\/uploads\/2024\/04\/Groupe-534.png')!important;\n  }  \n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>La gestion du parcours et de l&#8217;exp\u00e9rience client\/citoyen englobe la gestion des files d&#8217;attente ainsi que la Business Intelligence (BI)&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":""},"class_list":["post-49355","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bits-tunisia.com\/en\/wp-json\/wp\/v2\/pages\/49355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bits-tunisia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bits-tunisia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bits-tunisia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bits-tunisia.com\/en\/wp-json\/wp\/v2\/comments?post=49355"}],"version-history":[{"count":0,"href":"https:\/\/bits-tunisia.com\/en\/wp-json\/wp\/v2\/pages\/49355\/revisions"}],"wp:attachment":[{"href":"https:\/\/bits-tunisia.com\/en\/wp-json\/wp\/v2\/media?parent=49355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}